FREQUENTLY ASKED QUESTIONS
Production + Logistics
For day-of, we recommend getting in touch with us at least 2-3 months before the event so we can evaluate your needs and create a design and production timeline. Napkins, cups, and match boxes take additional time and require an additional 2 weeks for production.
HOW FAR IN ADVANCE DO I NEED TO BOOK FOR DAY-OF?
We send online invoices and accept payment via credit or debit card through those invoices. We also accept cash for local clients, or a check can be mailed. Please confirm the mailing address with us before sending a check. A 50% non-refundable retainer is due before we start designing and the balance is due at time of design approval.
How do you accept payment?
A series of four online proofs are included with each day-of order. These show digital mockups of the designs for you to approve before getting sent to print or production. Each proof includes a timeline at the top with deadlines for feedback and when you can expect the next proof. Once your designs are approved and the balance of the invoice is paid, we will confirm our timeline and that we are ready to send to print!
How does proofing work?
As stated in the contract and on each invoice, we cannot reduce quantities once your retainer payment has been made. However, we can increase the quantities before sending to pint or production, so always start with the minimum quantity and add any if needed.
What if my quantities change?
We can print anything on napkins! Options for foil or digitally printed napkins are available and designs that work best with napkins are monograms, short quotes, and simplistic illustrations.
What can you print on napkins?
Programs are typically there to give your guests a guide as to what to expect through the ceremony, and let them know any other day-of information. Some popular options for program verbiage are an outline of the ceremony, ceremony readings, a list of the wedding party, a “thank you” note, a remembrance section, illustrations or an illustrated timeline, or a favorite quotes, verses, or lyrics.
What do you put on a program?
You can start with a header; either a title, your names and date, a monogram, a wax seal, the guest name, etc. and then dive into the verbiage. Depending on your specific menu and logistics of your dinner, the verbiage will be written differently (and we’ll help you with this!).
What goes on my menu?
This depends on your aesthetic preference. Alphabetical seating charts can be awkward with a smaller guest count and are typically not as symmetrical, but they do help the guests find their names faster. We definitely recommend this for seating charts with over 150 names. Listing them by table can be more symmetrical with even numbers under each table, but can take longer for guests to find their names.
Should I do an alphabetical seating chart or one by table?
There are so many ways! Most commonly are small dots or a letter, but we can also get creative with different shapes and color combinations.
How can I indicate meal choices on a place card?
Yes we can! If you are local to Napa, you can drop it off to us (close to downtown), or you can ship the item(s) directly to me. Depending on the size and material, we can chat about options with local pickup or delivery, or shipping back to you. Popular options of provided materials are mirrors, tiles, chalkboards, tags, small pots or vessels, and floating frames.
Can you write on something I find?
If you are not local to Napa, there are a few options depending on the job. There may be printing or material options that can work better logistically we can chat about, we can chat about shipping options, or we can refer you to someone local and get the job set up through them. We’ll do our best to make it work with you!
How do bigger calligraphy jobs work if I’m not local to Napa?
The easiest day-of pieces to ship are menus, programs, place cards, escort cards, favor tags, stickers, table numbers, cake toppers, bar menus, napkins, match boxes, signs smaller than 8”x10”, and any other smaller or flat item. Larger signage or bulkier items such as candles, cups, and signage over 11”x14” can require additional shipping charges. In some cases, we can send larger signs to a print at a shop local to you for pickup, to save on shipping costs for large printed items. Let’s chat about your needs and see what the best option will be for you!
What can you ship?
Absolutely! We are located in Napa, California and are available for local on-site jobs such as seating chart calligraphy or live calligraphy. Please inquire with the details of what you need to get a quote and we’ll be happy to assist!
Are you available for on-site calligraphy?